Refund Policy

Customized & Personalized Orders

At TinyBloom, many of our gifts, hampers, and products are specially customized
according to your selected names, messages, designs, colours, or packaging
preferences. Since our team often begins preparing personalized orders soon after
confirmation, customized products may not be eligible for cancellation once
production or preparation has started.

Cancellation Policy

Once an order has been confirmed, cancellation may not always be possible.
If a cancellation request is approved, a minimum 35% processing fee will be
deducted from the total amount paid to cover payment gateway charges,
customization work, materials, labour, and administrative expenses already incurred.

Refused Deliveries & RTO Policy

If a prepaid order is refused at the time of delivery, remains unaccepted, or is
returned due to customer unavailability, incorrect delivery information, or
failed delivery attempts,it will be considered an RTO (Return to Origin) order.
Any applicable refund will be processed after deducting forward and return
shipping charges, payment gatewayfees, and customization costs, with deductions of
up to 40% depending on the order and shipment.

Return Policy

Due to the personalized nature of TinyBloom products, returns or exchanges are not
accepted for change of mind, incorrect selection by the customer, or if the item
is no longer required. We recommend carefully reviewing all names,
spellings, dates, colours, designs, sizes, and customization details before
confirming your order.

Damaged, Defective, Missing or Incorrect Item

If your order arrives damaged, defective, incomplete, or different from what you
ordered, please contact TinyBloom within 24 hours of delivery. After reviewing and
verifying the issue, we may arrange a replacement, re-delivery, or eligible refund
for the affected product.

Parcel Opening Video Policy

A clear and continuous parcel opening video is mandatory for any claim
involving a damaged, defective, missing, or incorrect item. The recording must begin
before the parcel is opened, clearly show the sealed packaging and
shipping label, and capture the complete opening process without cuts,
pauses, or editing. Claims submitted without a valid opening video may not be
eligible for refund, replacement, or redelivery.

Refund Policy

Approved refunds will be processed only after the claim has been reviewed and any
applicable deductions have been made. Refund timelines may vary depending on
the payment method, payment gateway, and banking provider.